Privacy Policy

1. Introduction

Prima Technologies Pte. Ltd. (trading as “Prima Services”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy explains how we collect, use, and safeguard your information when you use our website or services.

2. Information We Collect

We may collect the following information when you contact us or use our services:

• Name and contact details (phone number, email address)
• Property address where services are requested
• Photos or descriptions of issues sent via WhatsApp or email
• Website usage data collected through cookies and analytics tools

3. How We Use Your Information

Your personal data is used to:

• Respond to your enquiries and provide quotes
• Schedule and deliver our services
• Follow up on completed jobs for quality assurance
• Improve our website and service offerings

4. Cookies and Analytics

We use Google Tag Manager and Google Analytics to understand how visitors interact with our website. These tools may place cookies on your device. You can manage cookie preferences through your browser settings.

5. Third-Party Services

We may share your information with trusted third parties solely for the purpose of delivering our services (e.g., technicians assigned to your job). We do not sell your personal data to any third party.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Your Rights

Under the PDPA, you have the right to access and correct your personal data held by us. You may also withdraw your consent for us to collect, use, or disclose your personal data at any time.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at [email protected] or call +65 8918 9707.